Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Time
Once dispatched, international orders typically arrive within 7–12 business days depending on your location and local customs processes.
Shipping Rates
Free shipping is available on qualifying orders. Shipping costs for other orders will be calculated at checkout.
Customs & Import Duties
International orders may be subject to customs fees or import duties upon arrival. These charges are determined by your local government and are the responsibility of the customer. We are not able to control or predict these fees.
Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking information so you can follow your order every step of the way.
Delays
While we always aim to deliver within the estimated timeframe, delays may occasionally occur due to customs processing, high demand periods, or circumstances beyond our control. We appreciate your patience.
Lost or Missing Orders
If your order has not arrived within 15 business days of dispatch, please contact us and we will do our best to resolve the issue promptly.